Privacy Policy

1. App Identity

App Name: WhatsApp Chat Assist

Company Name: WhatsApp Chat Assist Ltd.

Contact Email: support@soro.com

2. Data Collected

We collect and process the following data to provide our services:

• WhatsApp Business Account (WABA) ID: To identify and connect to your business account.
• Phone Numbers: Associated with your WABA to manage messaging.
• Message Templates: To create, manage, and send structured messages.
• Message Metadata: Status of sent/received messages (delivered, read, etc.).
• Meta Account Data: Basic profile information and permissions granted via Meta Login.

3. How Data is Used

Your data is used strictly for the following purposes:

• Sending WhatsApp Messages: Facilitating communication between your business and customers via the WhatsApp Business API.
• Managing Message Templates: Creating and submitting templates for Meta approval.
• Customer Support: Providing a centralized interface for responding to customer inquiries.
• Service Improvement: Improving the App's functionality and user experience.

4. Data Sharing

We value your privacy. Your data is shared only with Meta APIs as required to perform the services. We do not sell your data to third parties or use it for advertising purposes.

5. Data Retention

We store message data and metadata for as long as your account is active or as needed to provide you with our services. Users can request data deletion at any time by contacting us at support@soro.com. Upon account termination, data is deleted from our servers within 30 days.

6. User Rights

You have the following rights regarding your data:

• Access: You can request a copy of the data we hold about you.
• Deletion: You can request that we delete your personal data.
• Revocation: You can manage and revoke permissions at any time through your Meta Account settings.